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Medical Office Assistant

Medical Office Assistant Training Online Program Duration: 3 Months
Course Contact Hours: 240
Student Tuition: $2,199.99


Get started today in the swift pace world of a Medical Office Assistant! Our Medical Office Assistant training online course will teach you all the skills you have to know in order to get a job in the medical field as a Medical Office Assistant.

Also known as a medical administrative assistant or medical assistants, a medical office assistant conducts a large range of duties which are vital to the smooth procedure of an assortment of medical offices. Medical office assistant duties can feature updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, purchasing and taking care of medical supplies and equipment, and more. As the healthcare market continues to expand, so does the demand for medical office assistants. Many doctor’s offices have begun to depend on the work of a medical administrative assistant who performs a variety of crucial medical office assistant duties.

Prerequisite(s): None

After finishing this medical office assistant  training online, you will have the ability to:

  • Comprehend the role of medical office assistant professional.
  • Determine the steps for handling patient records.
  • Identify the requirements for professional oral and written communication.
  • Recognize the steps for managing various office financials.
  • Describe the requirements for basic office management.


Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).
**Certification exams are not included in the cost of the course.**

Medical Office Assistant


Medical Office Assistant Module 1
Professional and Career Responsibilities

  • Customer Service
  • Employment Opportunities
  • Job Responsibilities
  • Understanding Emotional Work-Related Problems
  • Professionalism
  • Licensure
  • Certification
  • Health Care Reform
  • History of Medicine
  • The Medical Practice Setting
  • Medical Ethics
  • Medical Practice Acts
  • Medical Records
  • Advance Directives
Read Full Course Outline
Medical Office Assistant Module 2
Interpersonal Communications

  • Essential Communication
  • Methods of Communication
  • Communicating with Different Populations
  • Communicating with the Health Care Team
  • Office Receptionist
  • Processing Patients
  • Office Safety and Emergency Procedures
  • Communication by Telephone
  • Identify and Manage Emergency Calls
  • Handling Complaints
  • Appointment Scheduling
  • Schedule Surgery
  • Appointment Reminder Systems

Medical Office Assistant Module 3
Records Management

  • Commercial Filing Systems
  • Alphabetical Filing Rules
  • Filing Equipment
  • Charge-Out and Control Systems
  • Filing Documents in Patient Records
  • Record Retention, Storage, and Destruction
  • Patients’ Medical Records
  • Prepare a New Medical Record
  • Recordkeeping
  • Correcting a Medical Record
  • Elements of a Medical Record
  • Audit of Medical Records
  • Drug and Prescription Records
  • Drug Names and References
  • Understanding Prescriptions
  • Control and Storage of Drugs

Medical Office Assistant Module 4
Written Communications, Fees & Banking

  • Written Communication
  • Letter Standards and Styles
  • Medical Transcription
  • Transcribing a Dictated Document
  • Processing Mail and Telecommunications
  • Supplies and Equipment
  • Handling Incoming and Outgoing Mail
  • Compose an Email Message
  • Faxing Documents
  • Fee Schedules
  • Billing
  • Credit and Collection Laws
  • Financial Institutions
  • Accounts
  • Preparing Bank Deposits
  • Writing a Check
  • Bank Statements

Medical Office Assistant Module 5
Bookkeeping, Health Insurance & Coding

  • Accounting
  • Patient Accounts
  • Accounts Receivable Control
  • Cash Funds
  • Day Sheets
  • Petty Cash
  • Introduction to Insurance
  • Methods of Payment
  • Third-Party Payers
  • Health Insurance Claims
  • Insurance Identification Cards
  • Claim Status
  • Procedural and Diagnostic Coding
  • Coding for Professional Services
  • Standard Code Sets
  • ICD-10-CM Coding
  • Selecting the Correct Codes

Medical Office Assistant Module 6
Office Management & Employment

  • Office Manager
  • The Work Environment
  • Staff Meetings
  • Employee Handbooks
  • Office Guidebooks
  • Incident Reports
  • New Employee Orientation
  • Business Travel
  • Preparing Travel Expense Reports
  • Payroll
  • Accounts Payable
  • Seeking an Administrative Medical Assistant Position
  • Global Influence on Health Care
  • Future Trends in Health Care
  • Job Outlook

**Outlines are subject to change, as courses and materials are updated.**

Required Materials:

Materials Included:

  • Administrative Medical Assisting, 7th Edition by Linda L. French and Marilyn T. Fordney

System Requirements:

Internet Access

  • Broadband or high-speed internet access is strongly recommended. Broadband includes DSL, cable, and wireless connections.
  • Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.


  • Virtually all Windows-Mac hardware configurations and processors are acceptable.
  • 1 GB RAM recommended
  • Software
  • Operating Systems
  • Windows XP or Vista and Mac OS X 10 and higher
  • Web Browsers
  • Mozilla Firefox 2 and 3 (previous versions will work also)
  • Internet Explorer 6, 7 and 8
  • Safari is not currently recommended as it cannot display certain Moodle editing menus for both students and instructors
  • Media Plug-ins (These may be required depending on your course media-click on the links below to download the latest versions)
  • Adobe Flash Player
  • Adobe Acrobat Reader
  • Apple Quicktime
  • Windows Media Player
  • Real Player
  • PowerPoint Viewer (use this if you don’t have PowerPoint)