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Dental Office Assistant Specialist Program

Dental Office Assistant training onlineProgram Duration: 4 Months
Course Contact Hours: 300
Student Tuition: $4,000.00

Our Dental Front Office training online program will expose students to all the most recent information and skill practice required to succeed in the paperless age while also moving up to speed quickly on Microsoft ® Office.


This Program Includes a Two Course Training Track:

Dental Office Assistant
Microsoft® Office (MOS) 2013

Dental Front Office Training Online


The Dental Front Office training delivers all the most recent information as well as skill practice you need to be successful in the paperless era: technology, forms, as well as devices in use today; up-to-date coding information; HIPAA and OSHA guidelines; functions of the dental business office; communication and critical thinking exercises; and extensive direction for completing common activities like scheduling, bookkeeping, electronic record regulations and insurance coding.

Prerequisite(s): None

Dental Office Assistant
After taking this program, you should have the ability to:

  • Identify good communication skills, telephone techniques, and strategies for preserving patient relations.
  • Comprehend the role of the dental office assistant inside the Dental Healthcare Team.
  • Recognize the criteria for handling dental office systems as well as dental patient records.
  • Identify the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures.
  • Recognize the steps for bookkeeping procedures including accounts receivable as well as accounts payable.

Microsoft® Office (MOS) 2013


If you’re trying to find a way to get proficient fast on the most recent version of Microsoft Office, this training program provides detailed instructions in order to make it simple. Office 2013 has new functions and tools to understand, and whether you’re updating from an earlier version or encountering the Office applications for the very first time, you’ll welcome this streamlined approach.
This training course covers:

  • Microsoft Word 2013.
  • Microsoft Excel 2013.
  • Microsoft PowerPoint 2013.
  • Microsoft Outlook 2013.
  • Microsoft Access 2013.

Microsoft Office holds more than 90 percent of the market for Windows-based productivity suites. Our MS Office 2013 program makes this technology understandable, even for those who are new to computer systems. As an included incentive, the training software that you will obtain covers both MS Office 2013 and 2010.

This program readies you for the following Microsoft Office Specialist (MOS) examinations:

  • Exam 77-418: MOS: Microsoft Office Word 2013.
  • Exam 77-420: MOS: Microsoft Office Excel 2013.
  • Exam 77-422: MOS: Microsoft Office PowerPoint 2013.
  • Exam 77-423: MOS: Microsoft Office Outlook 2013.
  • Exam 77-424: MOS: Microsoft Office Access 2013.

NOTE: This program does NOT include the MS Office programs themselves. Students will have to have Office 2013 already installed on their computers.
Prerequisite: None.

After finishing this training program, you should have the ability to:

  • Identify the steps to create, edit, and print documents in Word.
  • Recognize the actions to create and manage worksheets in Excel.
  • Recognize the steps to develop presentations in PowerPoint.
  • Identify the measures to create and manage databases in Access.
  • Identify the steps to manage email as well as calendars in Outlook


Dental Office Assistant
Upon successful completion of our Dental Front Office training, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA).

Microsoft® Office (MOS) 2013
Upon successful completion of our Microsoft Office 2013 course, students will be prepared to sit for Microsoft Office certification exams to become a Microsoft® Office Specialist (MOS). Only one exam is required for the MOS certification. To assist in preparing for these Microsoft Office certification exams, checklists are provided which outline all tasks that may be covered in that exam. To prepare for an exam, it is recommended that each task on the checklist be fully explored and practiced using the textbook and/or software. Links to practice tests are also provided to help prepare for these exams.

** Certification exams are not included in the cost of the course.**

Dental Office Assistant


Dental Office Assistant
Dental Office Assistant Module 1
Introduction to the Dental Profession

  • Orientation to the Dental Profession
  • Good Personality Traits
  • Education
  • Members of the Dental Healthcare Team
  • OSHA
  • Professional Ethics
  • Legal Standards
  • Patients’ Rights
  • Professional Organizations
  • Basic Dental Office Design
  • Dental Anatomy
  • Dental Numbering System
  • Charting Methods
  • Dental Procedures
  • Chairside Dental-Assisting Duties
  • Infection Control
Read Full Course Outline
Dental Office Assistant Module 2
Communication Skills in the Dental Office

  • Interpersonal and Communication Skills
  • Barriers to Effective Communication
  • Improving Communication
  • Telephone Techniques
  • Written Correspondence
  • Letter Writing Style
  • Patient Relations
  • Psychology and Positive Image
  • Problem Solving
  • Providing Outstanding Customer Service
  • Dental Healthcare Team Communications
  • Dental Practice Procedural Manual
  • Organizational Conflicts
  • Staff Meetings

Dental Office Assistant Module 3
Managing Dental Office Systems Part 1

  • Computerized Dental Practice
  • Selecting a Software Package
  • Basic Operations of a Software Package
  • Role of the Administrative Dental Assistant
  • Daily Procedures with a Computerized System
  • Patient Clinical Records
  • Electronic Clinical Records
  • Collecting Information
  • Clinical Records Risk Management
  • Information Management
  • Filing Methods
  • Filing Equipment and Supplies
  • Preparing the Clinical Record
  • Preparing Business Documents

Dental Office Assistant Module 4
Managing Dental Office Systems Part 2

  • Dental Patient Scheduling
  • Mechanics of Scheduling
  • The Art of Scheduling
  • Making Appointments
  • Time-Saving Functions
  • Recall Systems
  • Classification of Recalls
  • Methods for Recalling Patients
  • Inventory Management
  • Types of Supplies, Products, & Equipment
  • Selecting and Ordering Supplies, Products, & Equipment
  • Occupational Safety and Health Administration (OSHA)
  • Dental Office Equipment
  • Electronic Business Equipment
  • Telecommunications
  • Intraoffice Communications
  • Office Machines
  • Business Office Environment

Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures & Insurance

  • Designing a Financial Policy
  • Financial Policies
  • Financial Policy Communications
  • Managing Accounts Receivable
  • Types of Dental Insurance
  • Insurance Coding
  • Organizing Insurance Coverage
  • Types of Insurance Information Required
  • Methods of Filing Insurance Claims
  • Insurance Payments
  • Insurance Tracking Systems
  • Secondary Coverage
  • Government Assistance
  • Completing a Dental Claim Form
  • Fraudulent Insurance Billing

Dental Office Assistant Module 6
Accounts Payable & Accounts Receivable

  • Bookkeeping Procedures
  • Organizing an Accounts Payable System
  • Verification of Expenditures
  • Check Writing
  • Reconciling a Bank Statement
  • Payroll
  • Payroll Services
  • Financial Records Organization
  • Billing
  • Managing Patient Transactions
  • Reports
  • Employment Strategies
  • Managing Your Career
  • Future Career Opportunities
  • Assessing Yourself and Your Career

**Outlines are subject to change, as courses and materials are updated.**

Microsoft® Office (MOS) 2013


Microsoft Office 2013 Module 1
Office Basics

  • Starting Programs
  • The Ribbon and File Tab
  • Ribbon Icons
  • Quick Access Toolbar
  • Customizing Office Programs
  • Selecting and Editing Data
  • Paste Options
  • Undo and Redo
  • Sharing Data Between Programs
  • Modifying Pictures
  • Enhancing Pictures
  • Using Help

Microsoft Office 2013 Module 2
Working With Word

  • Typing Text
  • Navigating a Document
  • Finding and Replacing Text
  • Checking Spelling and Grammar
  • Formatting Text
  • Text Alignment
  • Making Lists
  • Using Styles and Templates
  • Cover Pages
  • Text in Tables
  • Headers and Footers
  • Dividing Text into Columns

Microsoft Office 2013 Module 3
Working With Excel

  • Spreadsheet Basics
  • Formatting Numbers and Labels
  • Navigating Spreadsheets
  • Clearing Data
  • Creating a Formula
  • Conditional Formatting
  • Data Validation
  • Using Functions
  • Charting and Analyzing Data
  • Creating and Editing Charts
  • Sparklines
  • Pivot Tables

Microsoft Office 2013 Module 4
Working With PowerPoint

  • Creating a Presentation
  • Working with Text
  • Adding Color and Pictures
  • Applying a Theme
  • Changing the Background
  • Adding Videos
  • Adding Sound
  • Spell-Checking Your Presentation
  • Creating Slide Sections
  • Using Transitions
  • Adding Hyperlinks
  • Creating Handouts

Microsoft Office 2013 Module 5
Working With Outlook

  • Configuring Email Settings
  • Creating Email
  • Attaching Files
  • Reading and Organizing Email
  • Grouping Messages
  • Deleting Email Messages
  • Setting Appointments
  • Viewing Appointments
  • Storing Names and Addresses
  • Searching Names
  • Managing Tasks
  • Storing a Task

Microsoft Office 2013 Module 6
Working With Access

  • Understanding Databases
  • Designing a Database
  • Typing Data into Databases
  • Closing and Saving a Database
  • Searching a Database
  • Sorting a Database
  • Querying a Database
  • Creating a Simple Query
  • Report Wizard
  • Manipulating Report Data
  • Editing a Report
  • Designing Reports

Microsoft Office 2013 Module 7
Tips and Tricks

  • Saving Office 2013 Files
  • Password-Protection
  • Customize the Ribbon
  • Reduce Spam in Outlook
  • Using Office Web and Windows RT
  • Guarding Against Macro Viruses
  • Build Your Own Office Apps
  • Collaborate with the Review Tab
  • References Tab
  • Using Excel’s Data Tab
  • Saving and Sending Files
  • Checking File Compatibility

**Outlines are subject to change, as courses and materials are updated.**

Required Materials:

Dental Office Assistant
Materials Included:

  • The Administrative Dental Assistant by Linda Gaylor

Microsoft® Office (MOS) 2013
Materials Included:

  • Office 2013 for Dummies by Wallace Wang
  • Mastering Microsoft Office 2013 Made Easy by TeachUComp, Inc.

System Requirements:

Internet Access

  • Broadband or high-speed internet access is strongly recommended. Broadband includes DSL, cable, and wireless connections.
  • Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.


  • Virtually all Windows-Mac hardware configurations and processors are acceptable.
  • 1 GB RAM recommended
  • Software
  • Operating Systems
  • Windows XP or Vista and Mac OS X 10 and higher
  • Web Browsers
  • Mozilla Firefox 2 and 3 (previous versions will work also)
  • Internet Explorer 6, 7 and 8
  • Safari is not currently recommended as it cannot display certain Moodle editing menus for both students and instructors
  • Media Plug-ins (These may be required depending on your course media-click on the links below to download the latest versions)
  • Adobe Flash Player
  • Adobe Acrobat Reader
  • Apple Quicktime
  • Windows Media Player
  • Real Player
  • PowerPoint Viewer (use this if you don’t have PowerPoint)