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Travel Agent Specialist Program

travel agent training onlineProgram Duration: 4 Months
Course Contact Hours: 300
Student Tuition: $4,000.00

If you’re interested in learning how to become a travel agent, you can go through our travel agent training online to help you better comprehend travel and tourism careers while showing you how you can pair travelers with the right destinations and services that they desire.

This travel agent training online program combines a two course training track:

  • Travel Agent and Tourism
  • Travel Agent Geography 

The Job Outlook
Employment of travel representatives is predicted to expand by 10 percent from 2010 to 2020, approximately as quick as the usual for many professions. Clients that would like tailored travel experiences, including adventure tours, will continue to require the expertise of agents. Even so, the ability of travelers to research vacations and reserve their own trips using the Internet is anticipated to continue to decrease demand for travel agents.

Travel Agent and Tourism

After finishing this program, you should be able to:

  • Understand the job of the travel agent in the travel industry.
  • Describe the aspects of standard travel geography.
  • Identify techniques for coordinating air travel and cruises.
  • Determine techniques for marketing travel products and services.
  • Identify approaches for communicating with clients and satisfying their needs.
  • Understand how to become a travel agent.

Travel Agent Geography


A professional travel agent must match the traveler with the ideal location and services. This course helps you understand the best ways to do that exact thing. Travel Agent Geography approaches geography from the travel industry viewpoint and is designed not just for travel agents but also for all of the travel professionals. Among the highlights are detailed relevant information regarding tourist attractions, climate, lodging, as well as cultural patterns. Example itineraries and profiles of typical visitors to each destination are also included within this program.

After finishing this course, you will be able to:

  • Identify techniques for selling geographical destinations.
  • Identify components of North and South American destinations and more.
  • Identify elements of European and Asian destinations and more.
  • Recognize climate patterns, culture, and common visitor types for locations worldwide.
  • Identify the steps to begin your very own travel business.
Read Full Course Outline
Travel Agent and Tourism

Upon successful completion of our Travel and Tourism course, students will be prepared for an entry-level position as a travel agent in a travel agency and will be prepared to take the National Travel Agent Proficienct (TAP) Test. The TAP Test is a basic competency test that measures entry-level knowledge of travel professionals within all aspects of the travel industry. Thes test was developed by The Travel Institute and the American Society of Travel Agents (ASTA) to provide a national standard of entry-level proficiency for the travel industry.

** Certification exams are not included in the cost of the course.**

Travel Agent and Tourism


Travel and Tourism Module 1
Charting Your Course in a Computerized World

  • Your Place in Travel
  • Careers in Travel
  • The Successful Travel Professional
  •  Travel Counselor
  • Reservation Sales Agent
  • Tour Escort, Tour Guide and Tour Director
  • Flight Attendant
  • Getting a Job
  • Your Resume’
  • Job Interview Skills
  • The Internet – Blessing or Curse?
  • E-Commerce
  • The Internet Consumer
  •  The Internet as a Reference Tool
  • Using E-Mail
  • Advertising on the Web
  • The Computer Reservation System
Read Full Course Outline Travel and Tourism Module 2
United States Air Travel

  • Air Travel Basics
  • Airline Codes and Policies
  • Commercial Aircraft
  • Airports – Departures and Arrivals
  • Airport Codes
  • Planning U.S. Itineraries
  • Types of Trips
  • Fight Schedule Selection
  • Time Comparison
  • Finding the Answers
  • U.S. Airfares and Charges
  • Fare Basis codes and Booking Classes
  • Fare Construction
  • Taxes and Other Fees
  • Ticketing and Prepaids
  • Electronic vs. Paper Tickets
  • General Rules for Writing Tickets
  • The Conjunction Ticket
  • Prepaid Ticket Advice
  • Refunds and Exchanges
  • Travel Agency Service Fees

Travel and Tourism Module 3
Travel Products and Services

  • Types of Accommodations
  • Accommodation Ratings and Rates
  • Lodging Language
  • Making Reservations
  • Rental Cars’ Class and Size Groups
  • Requirements for Renting a Car
  • Traveling by Rail
  • Amtrak: A Brief History
  • Booking and Ticketing Amtrak Reservations
  • Railroads Around the World
  • Private Rail Cars and Private Luxury Trains
  • Profit from Consolidators
  • Travel Agency Charters
  • Group Sales
  • Travel Insurance
  • Trip Cancellation or Interruption Coverage
  • Insurance Waivers
  • Tours of the World
  • The Language of Tours
  • Making Tour Reservations
  • Tour Confirmation and Follow-up

Travel and Tourism Module 4
The Cruise Experience

  •  The Basics of Cruising
  • Cruise Benefits and Disadvantages
  • Cruise Reference Materials for Travel Counselors
  • Major Cruise Lines and Their Fleets
  • Cruise Areas of the World
  • The Language of Cruising
  • Facilities, Features and Food
  • Cruise Casinos, Bars and Lounges
  • Medical Services
  • Phone, Fax and E-Mail on a Cruise
  • Hair Salons, Saunas and Massages
  • Who and When to Tip
  • Cruise Pricing
  • Making Reservations
  • Payments and Commissions  Cruse Documents
  • Other Types of Sea Travel
  • Travel by Freighter

Travel and Tourism Module 5
International Air Travel

  • Practical Advice for International Travelers
  • Entry Requirements
  • Passports and Passport Tips
  • Understanding Visas
  • Traveling in Good Health
  • Recommended Vaccinations
  • What is Jet Lag?
  • Medical Assistance Abroad
  • International Money Matters
  • Embassies and Consulates
  • Duty-Free Allowance
  • International Air Travel Basics
  • Twenty-Four-Hour Clock
  • International Date Line (IDL)
  • International City, Airport and Airline Codes
  • IATA Trip Classifications
  • International Fare Terms
  • Booking Classes and Fare Basis Codes
  • International Taxes and Fees
  • International Flight Schedules
  • International Ticking Issues

Travel and Tourism Module 6
Servicing the Travel Client

  • Selling Skills for the Travel Professional
  • Asking the Right Questions
  • Handling Objections
  • Asking for the Business
  • Customer Service for Your Clients
  • Defining Customer Service
  • What Do Customers Want?
  • Attitude is Everything
  • Commitment to Excellence
  • Handling complaints
  • Handling Irate Customers
  • Telephone Etiquette

Travel and Tourism Module 7
Geography for Travel Professionals

  • Basic Travel Geography
  • Using Maps
  • Geographical Terms
  • Winds, Water and Weather
  • Travel Destinations
  • Archaeological Sites and Mysterious Places
  • Great Beaches
  • Buildings, Structures and Gardens
  • Castles, Palaces and Mountains
  • Gaming Locations
  • Popular Golf Destinations
  • Historical Sites
  • Museums, Theatre, Music and Art
  • National Parks
  • National Treasures
  • Religious Sites
  • Scuba and Snorkeling Trips
  • Theme Park for the Family
  • Winter Sports Destinations

Travel Agent Geography


Travel Agent Geography Module 1
North America – Part 1

  • Geography & How to Sell It
  • New England: The Cradle of Liberty
  • New York: Broadway
  • New Jersey: Boardwalk
  • Pennsylvania & Maryland: Mid-Atlantic
  • Virginia & Washington D.C.
  • Florida: Tourist Central

Travel Agent Geography Module 2
North America – Part 2

  • California: Glamour
  • Arizona: Grandeur
  • Canada & Alaska: The Great White North
  • Hawaii: Paradise Found
  • Eastern North America
  • Western North America

Travel Agent Geography Module 3
Latin America & Caribbean

  • Rhythms of Culture
  • Mexico: Tropical Fiesta
  • The Caribbean: A Sea of Nations
  • Brazil: Where Everything Sizzles
  • Latin America Potpourri

Travel Agent Geography Module 4
Europe: Continental Flair

  • Great Britain & Ireland
  • France: The Movable Feast
  • Italy: Pisa & Pizza
  • Spain & Portugal
  • Germany: Romantic Roads
  • Greece & Turkey
  • European Potpourri

Travel Agent Geography Module 5
Africa & the Middle East

  • Savannahs & Sand
  • Egypt: Riddles in Time
  • Israel, Palestine, & Jordan
  • The Holy Lands
  • Kenya & Tanzania
  • African & Middle Eastern Potpourri

Travel Agent Geography Module 6
Asia & The Pacific

  • Rim of Mystery
  • Australia & New Zealand
  • The Pacific: Fantasy Island
  • Japan: Pearl of the Orient
  • Singapore & Thailand
  • China: Of Red & Gold
  • Asia & the Pacific Potpourri

Travel Agent Geography Module 7
Start a Travel Business

  • The Travel Agent’s World
  • Travel Business Risks
  • Home-based Travel Agents
  • Defining Your Market
  • Choosing Your Clients
  • Research Your Market
  • Sizing Up the Competition
  • Laying Your Foundation
  • Start Up Costs
  • Travel Specific Software
  • Price Your Time & Package
  • All About Tours & Cruises
  • The Adventure Travel
  • Senior Travel
  • Advertising & Promotion
  • Controlling Your Finances

**Outlines are subject to change, as courses and materials are updated.**

Required Materials:

Travel Agent and Tourism
Materials Included:

  •  Travel Perspectives: A Guide to Becoming a Travel Professional by Ginger Gorham and Susan Rice

Travel Agent Geography
Materials Included:

  •  Selling Destinations by Marc Mancini
  • Start Your Own Travel Business and More by Rich Mintzer & Entrepreneur Press

System Requirements: 

Internet Access

  •  Broadband or high-speed internet access is strongly recommended. Broadband includes DSL, cable, and wireless connections.
  • Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.


  • Virtually all Windows-Mac hardware configurations and processors are acceptable.
  • 1 GB RAM recommended
  • Software
  • Operating Systems
  • Windows XP or Vista and Mac OS X 10 and higher
  • Web Browsers
  • Mozilla Firefox 2 and 3 (previous versions will work also)
  •  Internet Explorer 6, 7 and 8
  • Safari is not currently recommended as it cannot display certain Moodle editing menus for both students and instructors
  • Media Plug-ins (These may be required depending on your course media-click on the links below to download the latest versions)
  • Adobe Flash Player
  • Adobe Acrobat Reader
  • Apple Quicktime
  • Windows Media Player
  • Real Player
  • PowerPoint Viewer (use this if you don’t have PowerPoint)